How can we help?
Answers about Dedot and your plan, the same ones you’ll find in the app.
Getting started
How do I add a task?
Tap + on any page. Type it the way you’d say it, like “Gym tomorrow at 7”, and the app sets the day and time for you.
How do lists work?
Lists keep related tasks together, like House or Errands. Make as many as you like and pin your favourites to Home.
Can I change my Home?
Yes. Tap Edit on Home to move blocks, remove them or add new ones.
Reminders
I didn’t get a reminder
Check that notifications are on for the app in iOS Settings, that the task has a day, and that it doesn’t fall in your quiet hours. Focus modes can also hold reminders back.
How do I change the morning summary?
Go to Settings, Morning summary. Pick the time and the days you want it, or switch it off.
What are quiet hours?
Between the times you choose, the app doesn’t send task reminders. Your morning summary still arrives at the time you set.
Plans and billing
How does the free trial work?
The yearly plan starts with 7 days free. We remind you 2 days before it ends. Cancel before then and you pay nothing.
How do I cancel?
In the app, go to Settings, Your plan, Manage or cancel. Or open your App Store account settings. You keep access until the period you paid for ends.
How do I get a refund?
Apple handles refunds. In the app, go to Settings, Your plan, Request a refund, or visit reportaproblem.apple.com.
Privacy and your data
Where are my tasks stored?
On your iPhone and, if you turn on iCloud sync, in your own iCloud. Nothing is sent to us. Read the privacy policy.
How do I get a copy?
Go to Settings, Help and privacy, Export my tasks. Choose a spreadsheet (CSV) or a data file (JSON), and where to save it.
How do I delete everything?
Go to Settings, Help and privacy, Delete all data. It removes every task, list and setting from your iPhone and your iCloud.
Still need help? Email us and we’ll take a look.
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